Problems with logging in to the Moodle platform.


    Log in at: http://poczta.uekat.pl (first name.surname@edu.uekat.pl), when logging in for the first time, use the password to the Virtual University. Following the password change forced by the system, the account will be active.
    If you encounter problems with the e-mail account (in the domain @edu.uekat.pl), please contact the administrator of the e-mail accounts: at adm.konta@uekat.pl or in person in room 4.15 in AITC.

How to check the basic computer parameters?

To check the basic computer parameters:

  • WINDOWS 10

    Choose the magnifying glass on the taskbar, type Run and then msinfo32

  • WINDOWS 8

    Move the mouse to the lower right corner of the screen, choose the magnifying glass, type Run, then msinfo32


  • WINDOWS 7

    Click start and type Run, then msinfo32

  • WINDOWS XP

    Click start and type Run and then msinfo32

Generating a calendar file

1. Generating a calendar file by a user in the Virtual University


  • In the Virtual University in the tab Schedule / Presentation of the schedule / Exporting the schedule to the calendar, each logged user (Student, Teacher) has the option to download the generated individual link/calendar with scheduled classes or the link/calendar narrowed to dates chosen by the user.
  • After logging into the VU, the user has access to their calendar:
  • Every time when downloading the file, we’ll see a current user calendar here.
    If a logged user wants to narrow the dates and download the calendar file narrowed to the dates, one should use the Choose date range button:
  • Applications such as Outlook and Google Calendar have the option of defining the calendar on the basis of the above link. Moreover, the link allows to download the calendar file in order to import it into the calendar application e.g. in the mail client, however in this case the calendar is not being updated.

2. Configuring the calendar using a link on the example of Goggle Calendar


  • After logging into the account, choose the Calendar from the menu. Then, in the default calendar, choose Settings:
  • Then from the left-hand menu choose Add calendar / From URL. Paste the link generated on the Virtual University website and confirm with the Add calendar button:
  • Now the following is available in calendars:
  • A calendar on the basis of a url address has the same options as other calendars so it is possible, for example, to define notifications.

Teamviewer

Teamviewer is a tool designed to provide remote assistance via the Internet, without the need to install a server/client on the computer’s hard drive.

The IT Centre provides remote assistance from a PC to another PC.
To get remote assistance, please go to https://get.teamviewer.com/ue-qs and run the downloaded file.

In the “Name box”, please enter your name and surname, and in the “Description box” – a short note regarding the problem. This will create a ticket to which a technician will be assigned. The user must agree to the connection! If the work does not require the user’s presence at the computer, the technician may connect to the computer without the user’s consent following prior notification from the HelpDesk system.

Helpdesk


HelpDesk is a solution for collecting notifications, thanks to which we may react quickly to emerging problems, but also prevent them in the future and build a database of ready answers to the most common problems.

Each report is confirmed by an e-mail, which is sent to the address registered in the system (or provided when sending the report without registration). The message contains a link through which one may quickly check the status of their case (new, ongoing, completed) and communicate with the IT department.

We encourage to set up an account in order to have access to reports history.

Instructions for cleaning web browsers


CTRL+SHIFT+DEL

CAUTION!
These instructions are for clearing cache and cookies of web browsers. In order to save your browsing history, please uncheck the appropriate option.

The instructions have been prepared for the following browsers:

Mozilla Firefox
Google Chrome
Microsoft Edge


FIREFOX

To clear the cache and cookies:

  • choose the menu button located in the upper right corner of the browser, then the option Library
  • next options will appear – we are interested in History and then Clear browser history
  • a window will appear where you first need to choose from the drop-down menu the period from which you want to delete data (the picture shows the period from the beginning), then check Cache and Cookies
    special attention should be paid to other options to check – it is not recommended to store passwords or auto-complete forms, however, if the browser stores sensitive data, checking these options will delete them. To save your browsing history, please uncheck the appropriate option.

UP


CHROME

To clear the cache and cookies:

  • choose the menu button located in the upper right corner of the browser, and then the History
  • a window will appear where in the menu on the left, one should choose Clear browsing data
  • first choose the period from which you want to delete data from the drop-down menu (the picture shows the period from the beginning), then check Cookies and other website data as well as Images and files saved in the cache
    special attention should be paid to other options to check in the Advanced tab – it is not recommended to store passwords or auto-complete forms; however, if the browser stores sensitive data, checking these options will delete them. To save your browsing history, please uncheck the appropriate option.

UP


EDGE

To clear the cache and cookies:

  • choose the menu button located in the upper right corner of the browser, and then the History
  • choose Clear browser history
  • first choose the period from which you want to delete data from the drop-down menu, then check Cookies and other website data as well as Images and files saved in the cache
    special attention should be paid to other options to check in the Advanced tab – it is not recommended to store passwords or auto-complete forms; however, if the browser stores sensitive data, checking these options will delete them. To save your browsing history, please uncheck the appropriate option.

UP


Instructions on activating the Incognito mode in web browsers


::FIREFOX::

When the browser is opened, use the CTRL+SHIFT+P keyboard shortcut


::EDGE::

When the browser is opened, use the CTRL+SHIFT+P keyboard shortcut


::INTERNET EXPLORER::

When the browser is opened, use the CTRL+SHIFT+P keyboard shortcut


::CHROME::

When the browser is opened, use the CTRL+SHIFT+N keyboard shortcut


::OPERA::

When the browser is opened, use the CTRL+SHIFT+N keyboard shortcut