Safe Exam Browser – solving problems

NOTE! Requires SEB 2.4 browser version, which must be downloaded from university resources!

Installer for Windows
Installer for MacOS
Configuration files for Windows & MacOS
Password for configuration file: ue2020


Kaspersky – add SEB to exceptions – after adding it to exceptions, uninstall and reinstall the SEB browser again.


    • 1. Alert


The user has enabled HTTPS traffic analysis that filters secure connections (anti-virus software or AdGuard and other similar applications). Please familiarise yourself with a list of anti-virus programs compatible with the SEB browser (please also check software version – not just its name).

Please temporarily disable the anti-virus program and re-enable the SEB browser via the configuration file


    • 2. SEB installation is corrupted


If you can continue working after clicking OK, you must uninstall and reinstall the browser – make sure to check that all files have been deleted and disable the HTTPS traffic analyser in BITDEFENDER or ESET.
. If SEB does not work after clicking OK, check the logs.

      1. SafeExamBrowser main application, located at:

        %APPDATA%\SafeExamBrowser\SebClient.log

        usually

        C:\Users\\AppData\Roaming\SafeExamBrowser\SebClient.log

 


      1. SafeExamBrowser browser, located at:

        %APPDATA%\SafeExamBrowser\seb.log

        usually

        C:\Users\\AppData\Roaming\SafeExamBrowser\seb.log

 


      1. SEB Windows Service, located at

        %INSTALLDIR%\SafeExamBrowser\SebWindowsServiceWCF\sebwindowsservice.log

        lub

        C:\Program Files (x86)\SafeExamBrowser\SebWindowsServiceWCF\sebwindowsservice.log


    • 3. Microsoft .NET Framework


1) Open up ‘Computer Management’ (Right click on the Windows ‘start’ button)
2) Select ‘Services and Applications’ (left side panel)
3) Right click on ‘WMI Control’ > ‘Properties’
4) On the [General] tab you should see some error messages
5) Go to the [Backup/Restore] tab and choose to manually restore
6) Select the file aptly named ‘Corrupted.rec’ found in ‘C:\Windows\System32\wbem\Repository’
7) Wait for the service to restart
7) Start MIK6
(~Source)


    • 4. No button “Try to solve this test now”:

The student uses the wrong version of the SEB browser (3.0 based on the Chrome engine), the correct version is 2.4 based on Mozilla Firefox.

A student does not open the browser via the configuration file.


If the problems still occur, CNTI provides computer workstations for the exam. To use the workstation, please contact your lecturer.