Problems with Safe Exam Browser

Which kind of problem can appear?

Older version of Safe Exam Browser

  1. After selecting the Launch Safe Exam Browser button, the screen will turn blue and then return to desktop mode – the browser will not open,
  2. After selecting the Launch Safe Exam Browser, the browser will open, the platform’s page will appear, but after logging in, the same selection options will appear as in the case of starting the test in the base browser (no Attempt quiz now) button,
  3. (click to zoom)

    Selection options when attempting the test while logged in to desktop mode

    (click to zoom)

    Selection options when attempting the test while logged in to the Safe Exam Browser

  4. A window called Reconfiguration may appear with a configuration file to download
  5. (click to zoom)

    Reconfiguration window

    Window informing about the inability to change the SEB configuration

Errors turning on the browser

Information about incorrect configuration – Windows 7.

Browser not supported – Windows 7

Fixes a problem with the SEB browser under Windows 7
Unable to use remote desktop.
Error launching SEB browser on remote desktop

Just like in a virtual machine or when using a remote connection program, the SEB will not work.

How to fix a system problem?

If you have not found information about your operating system (Linux, macOS), read the information on the compatibility of the SEB with the selected system!

  1. Use a device with the appropriate operating system, install the latest version of the browser and test its operation (Szkolenia/EGZAMIN – TEST DLA WSZYSTKICH – DZIAŁ IT).
  2. The university allows you to download Windows 10 from Azure. ATTENTION!!! Do not install the operating system in a virtual machine or use a remote desktop!
  3. CNTI provides computer workstations adapted to work with the moodle platform and SEB

There are another problems

Update Microsoft Visual C ++

Send screenshots with the message, packed logs and describe the problem.

% LocalAppData% \ SafeExamBrowser \ Logs

Safe Exam Browser on Windows 7

For proper operation of the SEB browser on Windows 7 (64 bit), download the configuration file and then open it.

Download the configuration file – Windows7

After logging into the platform, the page should be refreshed. The Attempt quiz now button should appear.

Safe Exam Browser – solving problems

NOTE! Requires SEB 2.4 browser version, which must be downloaded from university resources!

Installer for Windows
Installer for MacOS
Configuration files for Windows & MacOS
Password for configuration file: ue2020

Kaspersky – add SEB to exceptions – after adding it to exceptions, uninstall and reinstall the SEB browser again.

    • 1. Alert

The user has enabled HTTPS traffic analysis that filters secure connections (anti-virus software or AdGuard and other similar applications). Please familiarise yourself with a list of anti-virus programs compatible with the SEB browser (please also check software version – not just its name).

Please temporarily disable the anti-virus program and re-enable the SEB browser via the configuration file

    • 2. SEB installation is corrupted

If you can continue working after clicking OK, you must uninstall and reinstall the browser – make sure to check that all files have been deleted and disable the HTTPS traffic analyser in BITDEFENDER or ESET.
. If SEB does not work after clicking OK, check the logs.

      1. SafeExamBrowser main application, located at:





      1. SafeExamBrowser browser, located at:





      1. SEB Windows Service, located at



        C:\Program Files (x86)\SafeExamBrowser\SebWindowsServiceWCF\sebwindowsservice.log

    • 3. Microsoft .NET Framework

1) Open up ‘Computer Management’ (Right click on the Windows ‘start’ button)
2) Select ‘Services and Applications’ (left side panel)
3) Right click on ‘WMI Control’ > ‘Properties’
4) On the [General] tab you should see some error messages
5) Go to the [Backup/Restore] tab and choose to manually restore
6) Select the file aptly named ‘Corrupted.rec’ found in ‘C:\Windows\System32\wbem\Repository’
7) Wait for the service to restart
7) Start MIK6

    • 4. No button “Try to solve this test now”:

The student uses the wrong version of the SEB browser (3.0 based on the Chrome engine), the correct version is 2.4 based on Mozilla Firefox.

A student does not open the browser via the configuration file.

If the problems still occur, CNTI provides computer workstations for the exam. To use the workstation, please contact your lecturer.

Creating an exam

After approval of the application by the Administrator, you can proceed to create the exam.

1. It is recommended to set the exam registration first.
Expand the Users field in the “Exam administration” menu on the left and select “Enrolment methods”.

An inactive field is greyed out.
To enable saving, click the icon by to make the icon appear .

You can edit the saving method by selecting the settings icon .

Enrolment key – click in the field and enter the exam access key. To check if the code is correct, click the icon .
Remember to save changes.

2. Please enable Turn editing on to be able to make changes to the exam.

3. The platform provides a resource “QUIZ”. It is established by the Administrator after approval of the application to create an exam.

4. To add questions to the test, click on the test name and then “Edit quiz”. .

5. Questions can be added by selecting the “Add/a new question” or choosing the ones that have already been created from the questions bank.

6. Types of questions that can be used in the quiz are shown on the picture.

7. Below you will find useful settings that can be set in the test.

Duration of the test

NOTE! The duration of the test should not be confused with the duration of the exam!!!


The grading method can be determined in advance in the category created by the test owner.


Test owner can decide on his/her own how the questions will be displayed. One question per page is a default setting.

Additional restrictions as to how many times the test can be taken

A password must be set for the test.
NOTE! Do not confuse the test password with the exam password!

By creating an exam, students can sign up for it in advance. Entering the test password will prevent a registered student from viewing the test until he or she receives the password.

8. Inviting Students to the exam.
Students can be invited in two ways:

    • By providing exam location, name and access key, and then (if it has been set) the test access key (remember to set test start time or not to provide this password before the test).
    • Inviting students to take the exam manually, selecting the “Users/Enrolled Users” tab in the menu on the left in the “Exam Administration” menu, and then the “Enrol Users” button. Students should be registered by selecting their email in the domain.

Ordering an exam

NOTE! Dean’s groups are not available in the “Online Exams” platform. Their use is only possible in GSuite services!

1. Log in by selecting the “Log in with Google |” and choose an e-mail in the domain.

NOTE! If an error pops out, log out of your private account!

2. In the menu on the left select “Order an exam” button.

3. Complete the fields marked as Mandatory.
The exam name should be entered as follows:

full-time/part-time_degree_Class name – Lecturer’s full name.
np. SIIS – Algebra – Jan Kowalski

NOTE! Select the Category to which the exam will be assigned. It cannot be edited afterwards! The platform administrator is not responsible for errors made!

4. Wait for the Administrator to accept the application. NOTE! Imprecise applications will be REJECTED!

5. NOTE! Please enter the date, start and end time of the EXAM, date, start and end time of the TEST.

Information for students – Online Exams Platform

Check out below for solutions to issues you may encounter:
Safe Exam Browser – solving problems

Password for configuration file: ue2020

WARNING! SEB Browser has been configured for Windows and MacOS!

Downloading files is possible only after logging in to the university account in the domain.

To take the exam, you must download SafeExamBrowser, then install it and DO NOT LAUNCH IT!

The next step is to download the SEB-OpenExam.seb configuration file (Egzamin-Windows lub Egzamin-MacOS) and run it to take the exam.

NOTE! The correct version is 2.4 based on Mozilla Firefox! All activities should be performed in a separate browser (Chrome, Opera, Safari)!!

Safe Exam Browser Installation

1. Download SebExamBrowser 2.4 from university resources!

For MacOS

For WindowsOS

2. Using the Chrome browser, the file will be downloaded and shown in the Lower left corner of the browser, please click on the file.

3. Install the browser and remember to accept. WE DO NOT OPEN THE BROWSER AFTER INSTALLING!

4. We download the SEB configuration file and enable it by clicking (in the case of the Chrome browser) in the lower left corner of the file OR in the folder with downloaded files, right-click on the Open with Safe Exam Browser file.

The login screen for the Online Exams system will appear on the screen. To log into the system, click the “Zaloguj Google |” and use the university email at domain.

After logging in, a list of available exams will appear. To facilitate the search, please enter the name or element of the exam name in the browser.

You can sign up for the exam by entering the access key set by the teacher. A student may sign up for the exam before it starts (provided that the teacher agrees).

After signing up for the exam, information about taking the test will appear. The test can also be protected by a password, which the teacher sets and then gives to students. After the exam, log out and close the browser in the LOWER RIGHT CORNER using the sign .

Here is a sample test, which is available in the category “Internal (Test) / ALL – TEST FOR ALL – IT DEPARTMENT” or just enter “ALLT” in the exam search field.

Password to access the exam: Egzamin4454455542
Password to access the test: Egzamin4454455542