Microsoft Teams

Below you will find a link to a tutorial video that presents all the most important functions and possible operation modes with the Microsoft Teams application, which is a set of tools for team collaboration.The service combines functionality with other Microsoft products included in Office 365 (How to access the Office 365 service). The manual was created by Microsoft employees during a presentation intended for employees of broadly understood education, including higher education.

You can view the instructions in your browser without logging in: Video in Polish.

Duration of the video: 2h (Video in Polish)
Microsoft Teams manual (to view the manual, you must use an account in the uekat.pl domain).

Flashing of Windows 10 on terminals in the CNTI building and rooms.


  1. Choose the key combination CTRL+ALT+DEL when it is not flashing, select “restart”.
  2. After this operation, the login window will appear on the terminal, but already with another virtual machine, which should not flash if it is not frozen.
  3. If the situation persists, go back to step one.

Logging out does not solve the problem, because after logging in again the user receives the same frozen machine, which will be repaired only after a forced restart.

Recording materials from a computer

computer In connection with numerous questions about possible recording of tutorial videos/materials for students, we would like to inform you that the IT Centre does not have a license for this type of software. However, there are numerous free-of-charge applications that we can recommend: OBS Studio, DVD Video Soft Free Studio, Captura.
You can also do it using built-in Windows 10 functions. Below you will find links to several articles describing this functionality (it is somehow limited – you will find all information in the articles):

On MacOS screen recording has been built in:
– recording Command + Shift + 5
– cutting out Command + Shift + 4

It is best to share the recorded material via Google Drive from the uekat.pl account. We also inform that at present the IT Centre does not provide support for these applications.

Support for conferences organised in the CNTI building

Display of information materials

All posters to be displayed on CNTI monitors should be prepared in .jpg format with a resolution of 1920×1080.

Files created in PowerPoint are not accepted!

If you have any problems creating a poster, please contact the New Mediagrafik@ue.katowice.pl). The IT Centre does not create graphic designs.

Please send the materials to cnti.konf@uekat.plwith information about when and in what order the individual files are to be displayed. IT Centre reserves the right to change the way the materials are displayed.


Wireless Network Access (WI-FI)

A dedicated wireless network for conference participants can be launched. To do so, please send information about the date and location of the conference (room numbers) to cnti.konf@uekat.pl and propose the name of the advertised wi-fi network. Information about the rules of logging in (including the password) will be sent back to the e-mail address.


Video recording and online sharing

Events taking place in the CNTI Auditorium can be recorded and streamed live to the Internet via www.tv.ue.katowice.pl. It is recommended to collect the consent of the speakers to such an activity (on the part of the organizer).

Requests should be submitted by e-mail to cnti.konf@uekat.pl 


Video conferencing

The building is equipped with video conferencing terminals and video conferencing software. Requests for such services should be made in advance so that the connection can be tested.


Contact and support

Technical support during the event can be reached in room 4/15 (level 4).

E-mail contact: cnti.konf@uekat.pl 

How to check the basic computer parameters?

To check the basic computer parameters:

  • WINDOWS 10

    Choose the magnifying glass on the taskbar, type Run and then msinfo32

  • WINDOWS 8

    Move the mouse to the lower right corner of the screen, choose the magnifying glass, type Run, then msinfo32


  • WINDOWS 7

    Click start and type Run, then msinfo32

  • WINDOWS XP

    Click start and type Run and then msinfo32

Generating a calendar file

1. Generating a calendar file by a user in the Virtual University


  • In the Virtual University in the tab Schedule / Presentation of the schedule / Exporting the schedule to the calendar, each logged user (Student, Teacher) has the option to download the generated individual link/calendar with scheduled classes or the link/calendar narrowed to dates chosen by the user.
  • After logging into the VU, the user has access to their calendar:
  • Every time when downloading the file, we’ll see a current user calendar here.
    If a logged user wants to narrow the dates and download the calendar file narrowed to the dates, one should use the Choose date range button:
  • Applications such as Outlook and Google Calendar have the option of defining the calendar on the basis of the above link. Moreover, the link allows to download the calendar file in order to import it into the calendar application e.g. in the mail client, however in this case the calendar is not being updated.

2. Configuring the calendar using a link on the example of Goggle Calendar


  • After logging into the account, choose the Calendar from the menu. Then, in the default calendar, choose Settings:
  • Then from the left-hand menu choose Add calendar / From URL. Paste the link generated on the Virtual University website and confirm with the Add calendar button:
  • Now the following is available in calendars:
  • A calendar on the basis of a url address has the same options as other calendars so it is possible, for example, to define notifications.

Teamviewer

Teamviewer is a tool designed to provide remote assistance via the Internet, without the need to install a server/client on the computer’s hard drive.

The IT Centre provides remote assistance from a PC to another PC.
To get remote assistance, please go to https://get.teamviewer.com/ue-qs and run the downloaded file.

In the “Name box”, please enter your name and surname, and in the “Description box” – a short note regarding the problem. This will create a ticket to which a technician will be assigned. The user must agree to the connection! If the work does not require the user’s presence at the computer, the technician may connect to the computer without the user’s consent following prior notification from the HelpDesk system.

Helpdesk


HelpDesk is a solution for collecting notifications, thanks to which we may react quickly to emerging problems, but also prevent them in the future and build a database of ready answers to the most common problems.

Each report is confirmed by an e-mail, which is sent to the address registered in the system (or provided when sending the report without registration). The message contains a link through which one may quickly check the status of their case (new, ongoing, completed) and communicate with the IT department.

We encourage to set up an account in order to have access to reports history.